Last updated: 23 September 2026

WHO IS RESPONSIBLE

Carolina Guimaraes, trading as Escapes Media, is responsible for personal information collected through this website and our customer enquiries. Contact hello@escapesmedia.co.uk with privacy questions or requests.

INFORMATION WE USE

When you contact us, request a quote or become a customer, we use the contact details, business information, messages, service preferences and content you provide. Our website and payment providers also process technical information needed to deliver and secure their services. Please do not submit passwords, card details or sensitive guest information through our enquiry form.

WHY WE USE IT

We use enquiry information to respond to requests and prepare proposals; customer information to provide agreed services, approvals, support and billing; and transaction records to meet accounting and legal obligations. Depending on the activity, the legal basis is taking steps towards or performing a contract, legitimate interests in running and protecting our business, or a legal obligation. Where consent is required for marketing, you can withdraw it at any time by contacting us.

SERVICE PROVIDERS

This website and its forms are hosted by Squarespace. Payments are processed by Stripe, which handles your payment details under its own privacy notice. We receive information needed to manage your order and subscription, not your full card details. Enquiries are sent to our business email. Social content you ask us to publish is shared with the agreed social platforms. Each external platform has its own privacy information.

HOW LONG INFORMATION IS KEPT

We retain information for as long as it is needed to handle your enquiry, deliver services, manage disputes or meet applicable record-keeping obligations. The period depends on the type of information and our relationship with you. You can ask us about the retention period applying to your information.

COOKIES AND EXTERNAL CONTENT

Our website, checkout and embedded content may use cookies and similar technologies. External links and social media content are provided by separate platforms whose privacy and cookie policies apply when you use them. You can also manage cookies through your browser settings; blocking some cookies may affect functionality.

YOUR RIGHTS

Depending on the circumstances, you may request access, correction, deletion or restriction of your personal information, object to its use, or request portability. Where processing relies on consent, you may withdraw that consent without affecting earlier lawful processing. Contact hello@escapesmedia.co.uk. You can also complain to the Information Commissioner’s Office at ico.org.uk.

UPDATES

We will update this notice as our services and data-handling arrangements change.